Shipping policy

Shipping & Processing Policy

At Ray Hair, we take care to prepare and package every order to ensure your wig arrives beautifully presented and ready to wear.

Please read our shipping and processing information before placing your order.

Processing Time

Ready-to-Ship Wigs

Orders for ready-to-ship wigs require 1–2 working days to be processed and prepared for dispatch.

Processing time is separate from the delivery time selected at checkout.

For example, if you select Express Delivery, your order will first be processed within 1–2 working days before being handed to the courier.

Orders placed on weekends or UK public holidays will begin processing on the next working day.

Delivery Options

Express Delivery — 1–2 Working Days

Once your order has been processed and dispatched, Express Delivery usually takes 1–2 working days.

Standard Delivery — 2–4 Working Days

Once your order has been processed and dispatched, Standard Delivery usually takes 2–4 working days.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier delays, public holidays, adverse weather, high-volume periods or circumstances outside of our control.

Estimated Total Delivery Time

For ready-to-ship wigs, please allow approximately:

Express Delivery: 1–2 working days processing + 1–2 working days delivery.

Standard Delivery: 1–2 working days processing + 2–4 working days delivery.

This means your order may take approximately 2–4 working days with Express Delivery or 3–6 working days with Standard Delivery from the date your order is placed.

Order Dispatch & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information where available.

Please ensure that your delivery address, email address and contact details are correct before completing your order.

Ray Hair cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.

Delivery Delays

Although we work with delivery providers to get your order to you as quickly as possible, Ray Hair cannot guarantee delivery on a specific date.

If your parcel is delayed, please contact us and we will do our best to assist you.

Pre-Orders

Pre-order items have a longer fulfilment period and are not dispatched within our standard processing timeframe.

Please read our Pre-Order Policy before purchasing a pre-order item.

If an item is marked PRE-ORDER, please make sure you are comfortable with the longer fulfilment timeframe before placing your order.

Questions About Your Order

If you have any questions about processing, shipping or your order, please contact Ray Hair before placing your order or contact us using the details provided on our website.